Payment Policy

Last updated: July 27, 2026

At Personalized Pajama operated by BLOOM US LLC, we want to make your shopping experience convenient, secure, and transparent. Because our products are custom-made to order, we require payment to be completed before we begin designing, producing, or personalizing your order. Please read our payment guidelines below.

1. Accepted Payment Methods

Customers are required to pay 100% of the total order amount in advance, including product price, shipping costs, taxes, or any other applicable fees shown at checkout, before we begin processing the order.

We currently accept major credit and debit cards through our secure checkout gateway, including Visa, MasterCard, American Express, Discover, JCB, and Diners Club where available.

Additional payment methods such as Apple Pay, Google Pay, or other digital wallet options may also be available depending on your device, browser, location, and payment provider availability. The payment methods available to you will be shown directly at checkout.

Transaction Currency: All transactions on our website are processed and billed in US Dollars (USD).

2. Payment Security and Data Protection

Your financial security is important to us. We use secure payment processing systems designed to protect your personal and payment information during checkout.

  • SSL Encryption: Our website uses Secure Sockets Layer (SSL) technology to help encrypt personal and payment data during transmission.
  • PCI-Compliant Payment Processing: Personalized Pajama does not store, collect, or have direct access to your full credit card details or bank credentials on our servers. Sensitive payment information is handled by certified payment service providers.

3. Order Confirmation and Billing

  • Immediate Billing: Your selected payment method will be charged at the time your order is placed. This allows us to secure materials and begin the custom design and production process.
  • Order Confirmation Email: After a successful transaction, an automated confirmation email with your order details will be sent to the email address provided at checkout. Please keep this email for your records.

4. Cancellations and Refunds

  • 12-Hour Cancellation Window: You may request to cancel your order within 12 hours from the time of purchase for a full refund. To request cancellation, please contact us as soon as possible at support@personalizedpajama.com.
  • Custom-Made Product Policy: After the 12-hour cancellation window has passed, your order may move into design, printing, or production. Because each item is personalized and made to order, cancellations or refunds for change of mind, wrong size selection, incorrect customer-provided information, or unwanted customized items may no longer be available.
  • Damaged, Defective, or Incorrect Items: If your item arrives damaged, defective, or incorrect due to our error, please contact us with your order number and clear photos of the issue. We will review the case and may offer a replacement or refund in accordance with our Refund Policy.
  • Refund Processing Time: If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

5. Fraud Prevention

To help protect our customers and our business, we may monitor transactions for potential fraud or unauthorized activity. Orders that trigger payment security alerts may be placed on hold while we verify the information provided.

In some cases, we may contact you by email for additional verification before processing the order. If we cannot verify the transaction or do not receive a response within a reasonable time, we reserve the right to cancel the order and issue a refund to the original payment method.

6. Payment Errors

If your payment is declined or you experience an error during checkout, please check that your billing information, card details, and available funds are correct. You may also try another accepted payment method shown at checkout.

If the issue continues, please contact your card issuer or reach out to our support team for assistance.

7. Contact Information

If you have questions about payment, billing, cancellations, or payment errors, please contact us:

Website Name: Personalized Pajama
URL: https://personalizedpajama.com/
Legal Entity Name: BLOOM US LLC
Business Address: 1001 S Main St Ste 600, Kalispell, MT 59901, United States
Customer Support Email: support@personalizedpajama.com
Phone: +1 406-534-0008
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM Mountain Time (MT). Closed on weekends and holidays.