Shipping policy
Last updated: September 12, 2026
Thank you for shopping at Personalized Pajama (operated by BLOOM US LLC). Because our products are custom-made to order, please review our shipping policy below to understand our processing and delivery timeframes.
1. Order Cut-Off Time & Working Hours
Orders placed before 5:00 PM Mountain Time on a business day begin processing that business day. Orders placed after 5:00 PM, on weekends, or on U.S. public holidays begin processing the next business day. This cut-off determines when order processing begins; it does not shorten the 12-hour cancellation and address-change window measured from the time the order is placed.
- Order Cut-Off Time: 5:00 PM Mountain Time (MT)
- Business Hours: 9:00 AM – 5:00 PM Mountain Time (MT), Monday through Friday (excluding Saturdays, Sundays, and public holidays).
2. Order Processing Time (Handling Time)
After order intake, BLOOM US LLC reviews the submitted personalization, processes the order, and manages fulfillment. Our typical processing time is:
- Processing Time: 3 to 5 business days.
3. Shipping Time & Transit Estimates
Once production is complete and the order is handed to the carrier, transit time varies depending on the shipping method selected at checkout. Please note that these are estimated timeframes:
- Standard Shipping: 5 to 18 business days.
- Express Shipping: 2 to 9 business days.
Estimated Total Delivery Time by Destination
Delivery estimates vary by the customer's location and the shipping method selected at checkout:
- Standard Shipping: 8 to 23 business days.
- Express Shipping: 5 to 14 business days.
These estimates include the 3–5 business-day processing time and the applicable transit time. Business days exclude weekends and public holidays.
4. Shipping Rates & Fees
We offer competitive shipping options to suit your needs. We are also pleased to offer Free Standard Shipping on all qualifying orders over $99.00.
| Shipping Method | Estimated Transit Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 5 to 18 business days | $5.99 (FREE for orders over $99.00) |
| Express Shipping | 2 to 9 business days | $10.99 |
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Tracking information may take 24–48 hours to update in the carrier's system.
6. Address Changes & Delivery Issues
- Address Corrections: Address-change requests must be submitted within 12 hours of placing the order by emailing support@personalizedpajama.com. After the 12-hour window closes, we cannot change the shipping address. This address-change window is separate from the 5:00 PM order-processing cut-off.
- Lost or Delayed Packages: We are not responsible for delays caused by customs, severe weather conditions, or incorrect/incomplete addresses provided by the customer. However, if your package exceeds the estimated delivery timeframe significantly, please reach out to our support team and we will do our best to assist you.
7. Contact Information
If you have any questions or concerns regarding our Shipping Policy, please feel free to reach out to us using the official details below:
Website: https://personalizedpajama.com/
Legal Entity Name: BLOOM US LLC
Business Address: 1001 S MAIN ST STE 600, KALISPELL, MT 59901, United States
Customer Support Email: support@personalizedpajama.com
Customer Support Phone: +1 406-534-0008