Shipping policy
Last updated: July 23, 2026
Thank you for shopping at Personalized Pajama (operated by BLOOM US LLC). Because our products are custom-made to order, please review our shipping policy below to understand our processing and delivery timeframes.
1. Order Cut-Off Time & Working Hours
All orders placed before our cut-off time will begin processing the same business day. Orders placed after this time or during weekends and holidays will begin processing the next business day.
- Order Cut-Off Time: 5:00 PM (GMT-7 / Mountain Standard Time)
- Business Hours: 9:00 AM – 5:00 PM, Monday through Friday (excluding Saturdays, Sundays, and public holidays).
2. Order Processing Time (Handling Time)
Since each item is personalized specifically for you, it takes time to design and manufacture. Our average processing time is:
- Processing Time: 3 to 5 business days.
3. Shipping Time & Transit Estimates
Once your order has been processed and shipped out from our facility, the transit time varies depending on your selected shipping method. Please note that these are estimated timeframes:
- Standard Shipping: 5 to 18 business days.
- Express Shipping: 2 to 9 business days.
Note: Total Delivery Time = Processing Time (3–5 business days) + Shipping Time (dependent on the selected shipping method).
4. Shipping Rates & Fees
We offer competitive shipping options to suit your needs. We are also pleased to offer Free Standard Shipping on all qualifying orders over $99.00.
| Shipping Method | Estimated Transit Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 5 to 18 business days | $5.99 (FREE for orders over $99.00) |
| Express Shipping | 2 to 9 business days | $10.99 |
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Tracking information may take 24–48 hours to update in the carrier's system.
6. Address Changes & Delivery Issues
- Address Corrections: If you need to change your shipping address, please contact us immediately at support@personalizedpajama.com before your order enters the processing phase. Once an item has been customized or shipped, we are no longer able to change the address.
- Lost or Delayed Packages: We are not responsible for delays caused by customs, severe weather conditions, or incorrect/incomplete addresses provided by the customer. However, if your package exceeds the estimated delivery timeframe significantly, please reach out to our support team and we will do our best to assist you.
7. Contact Information
If you have any questions or concerns regarding our Shipping Policy, please feel free to reach out to us using the official details below:
Website: https://personalizedpajama.com/
Legal Entity Name: BLOOM US LLC
Business Address: 1001 S Main St Ste 600, Kalispell, MT 59901, USA
Customer Support Email: support@personalizedpajama.com