Privacy policy

Last updated: September 5, 2026

At Personalized Pajama (operated by BLOOM US LLC), accessible from https://personalizedpajama.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Personalized Pajama and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@personalizedpajama.com.

1. Information We Collect

To fulfill your order for custom pajamas and provide a seamless shopping experience, we collect the following types of information:

  • Personal Information: Name, shipping address, billing address, email address, and phone number when you make a purchase or register an account.
  • Customization Data: Photos, names, text, or graphics that you upload to our website to personalize your product.
  • Payment Information: All payments are processed through secure, certified third-party payment providers. We do not store or collect your credit card details on our servers.
  • Device & Usage Data: IP address, browser type, operating system, pages viewed, and the time/date of your visit, collected automatically via cookies.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website.
  • Process, manufacture, and ship your customized products.
  • Send you order confirmations, tracking details, and customer support updates.
  • Communicate with you, either directly or through one of our partners, for customer service.
  • Find and prevent fraudulent transactions to ensure secure payments.
  • Improve, personalize, and expand our website's performance and product offerings.

3. Data Protection and Retention

Security Measures: We implement standard security protocols, including Secure Socket Layer (SSL) encryption, to protect your personal information during transmission and checkout.

Data Retention: We retain your personal data and uploaded photos only as long as necessary to fulfill the purposes outlined in this policy (e.g., to design, print, ship your custom order, and handle potential replacement claims within 14 days).

4. Third-Party Services and Sharing

We do not sell personal information or uploaded personalization images for money. We may disclose limited personal information to service providers and to analytics or advertising partners for the purposes described below. Depending on applicable U.S. state privacy law, certain advertising-related disclosures may be considered a “sale,” “sharing,” or use for “targeted advertising.”

  • Shipping Carriers: We share delivery details such as your name, shipping address, and contact information as needed to deliver your order.
  • Payment Processors: Secure payment providers process transaction and billing information needed to complete payment.
  • Ecommerce and Service Providers: Shopify and other service providers may process information needed to host, secure, operate, and support our online store.
  • Analytics and Advertising Partners: Depending on your cookie choices and location, device identifiers, cookie data, and information about how you use our website may be disclosed to analytics and advertising platforms to measure website performance, understand customer interactions, prevent fraud, and measure or personalize advertising. We do not authorize these partners to use customer-uploaded personalization images for their own advertising.
  • Compliance with Law: We may disclose information when required by law or in response to a valid legal request.

5. Cookies and Similar Technologies

Personalized Pajama uses cookies and similar technologies to operate the website, remember preferences, understand website performance, prevent fraud, and, depending on your choices and location, measure or personalize advertising. Some cookies are necessary for the website and checkout to function, while optional analytics or advertising technologies may be controlled through the privacy choices available on our website or through your browser settings.

6. Your Rights Regarding Your Data

Depending on where you live, you may have rights regarding your personal information, including:

  • The right to request access to certain personal information we hold about you.
  • The right to request correction of inaccurate personal information.
  • The right to request deletion of certain personal information, subject to legal, security, fraud-prevention, tax, transaction-record, and other permitted retention requirements.
  • The right to opt out of certain uses that may be considered a sale, sharing, or targeted advertising under applicable U.S. state privacy laws.

To submit an applicable advertising opt-out request, visit our Your Privacy Choices page. For other privacy requests, contact us using the support information listed below. We may need to verify your request before completing it.

7. Children’s Information

Another part of our priority is adding protection for children while using the internet. We do not knowingly collect any Personal Identifiable Information from children under the age of 13.

If you think that your child provided this kind of information on our website, please contact us immediately and we will do our best efforts to promptly remove it from our records.

8. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details below:

Website Name: Personalized Pajama
URL: https://personalizedpajama.com/
Legal Entity Name: BLOOM US LLC
Business Address: 1001 S MAIN ST STE 600, KALISPELL, MT 59901, United States
Customer Support Email: support@personalizedpajama.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Mountain Time (MT). Closed on weekends and public holidays.