Refund policy

Last updated: September 12, 2026

At Personalized Pajama (operated by BLOOM US LLC), we offer custom, made-to-order products personalized for each customer. Because each item is unique and personalized, we maintain a specific policy regarding order cancellations, returns, and refunds. Please read the details below carefully before making a purchase.

I. Order Cancellation Policy

We understand that plans can change. You may cancel your order under the following conditions:

Within the first 12 hours: You can cancel your order for a full refund within 12 hours of placement. Please email us immediately at support@personalizedpajama.com to request a cancellation.
After 12 hours: When the 12-hour cancellation window closes, the order becomes non-cancellable and may proceed through design review, production scheduling, or production. We cannot accept cancellations or issue cancellation refunds after this window.

II. Returns and Refund Eligibility

Because our products are custom-made to order, we do not accept returns, refunds, or exchanges for change of mind, buyer's remorse, incorrect size selection, or incorrect personalization details supplied by the customer.

We accept claims only when an item is defective due to our fault, damaged on arrival, printed or produced incorrectly, the wrong style is received, or the item does not match the confirmed order details.

III. How to Report an Issue

If there is an issue with your order caused by our error, please email support@personalizedpajama.com within 14 days of delivery. Include your order number, a description of the issue, and clear photos showing the defect, damage, incorrect item, or relevant measurements.

Claims submitted without sufficient information may take longer to review. Items that have been worn, washed, altered, or damaged after delivery may not qualify unless the issue is a confirmed product defect.

IV. Resolution Options

Once your claim is reviewed and confirmed as eligible, we will provide either a free replacement or a full refund, based on the issue and your preference.

For confirmed cases involving a defective, damaged, incorrectly produced, or incorrect item, you do not need to return the product. Please do not send the product back unless we specifically instruct you to do so.

Because no return is required for these eligible claims, you will not be charged any return shipping costs.

If you choose a replacement, the replacement item will be newly produced and shipped to you. The applicable production and delivery timeframe will apply to the replacement order. Estimated delivery times are 8–23 business days for standard shipping and 5–14 business days for express shipping, depending on the destination.

To submit a claim, please contact us with your order information and clear photos showing the issue. We will review the claim and confirm the available resolution before processing your replacement or refund.

V. Refund Processing

Approved refunds are issued to the original payment method. We normally initiate the refund within 1–5 business days after approval. Your bank or payment provider may require an additional 3–7 business days to display the funds.

If you have not received an approved refund after this timeframe, please contact us for assistance. Requests received on weekends or U.S. public holidays begin processing on the next business day.

VI. Exchanges

We do not offer traditional exchanges because each product is personalized and made to order. If an issue is caused by us, we handle it through the claim process above and may provide a replacement or refund. You do not need to place a new order unless we instruct you to do so.

VII. Contact Information

Website Name: Personalized Pajama
URL: https://personalizedpajama.com/
Legal Entity Name: BLOOM US LLC
Registered Business Address: 1001 S MAIN ST STE 600, KALISPELL, MT 59901, United States
Customer Support Email: support@personalizedpajama.com
Customer Support Phone: +1 406-534-0008
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Mountain Time (MT). Closed on weekends and U.S. public holidays.